Dear Foreign Tech Support…

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Dear Foreign Tech Support,

Let me start by saying thank you. You were most helpful. However, it is always annoying when you are in one country speaking to someone about  a problem and they are almost always refer you to someone who is in a distant land who someones you barely understand. Some people say…maybe you are assuming this, maybe they live here and had an accent.

I  personally work for a tech company that has recently created a call center in this country to try and satiate their customers for this very reason. Customers have made this very complaint about constantly talking to a foreign person who they barely understand and becoming frustrated and then having poor customer service and so on.

However, I had great customer service and I did not assume that tech support agent was foreign I surmised it when she kept saying they will meet with you Tuesday 12/22/2015 and will call you 24 hours in advance and to be ready for this call and again 1 hour before they arrive. Not only was she speaking rehearsed lines but she was unsure of the time whatsoever here because she was about 12 hours ahead of me. I was thinking to myself um, that’s tomorrow,  will I still get a 24 hour phone call to confirm my appointment since it was technically already less than 24 hours? Then I was like I have to sit on my phone today to confirm that 1 hour call o be sure I do not miss that one at least…Or I am in trouble. Geesh.

I am by no means saying they should get rid of their foreign tech support or this woman, I am merely stating that perhaps they should have timezone set-up and even an American call center as a back up (just a small one) to help support them. That is my only concern. I believe every company could use a small skeleton team of this nature at least when you have a huge overseas tech call center, at least to see how your customers respond.

Both my husband and the tech agent were at least patient as my husband asked her to repeat things 1/2 a dozen times and then my husband was a all thumbs with the tech gear at first and tried multitasking with her on the phone. (and yes, she literally asked us to cut the system off and on TWICE, LMBO). The call was direct, short, and pleasant and got what we desired in less than a day. He only had to go with no t.v. for a night. which was nothing since he had it on his phone, lol.

I, on the other hand streamed a movie via netflix and then passed out. I had a pretty emotional day yesterday as well as treatment, and work. I was done for, glad to start fresh today. I have some holiday shopping to finish today. I sadly was done 2 weeks ago then, had to return some things because I was beat to the punch, lol. So now I have to brave the masses one last time. But it’s in an uncommon store so not so bad!

Back in My Day…Old People Are Funny!

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Being around older people gives me the best moments of my life. Some people get anxiety or feel annoyed by being around older people. I enjoy it. There were times when I use to feel this way too but I think we all get this way when we are teenagers or young adults because we want to be independent and distance ourselves.

Now all I see is COMEDY GOLD!

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My parents make me come so close to wetting my pants laughing at them that I seriously alter the times at which I take my MG medication sometimes because I have laughed too much just so I can stop slurring or swallow to eat because I have over-stressed my facial and throat muscles messing with them.

So I try to go over to see my parents every Sunday usually for family night to have dinner but mainly to gather and talk even if no dinner is served. Many times I help my parents catch up on things they may need help with like the ever changing enemy called TECHNOLOGY. It is always eluding them and since it is always changing ti is quite funny to watch the way they interact with it,

I still remember my dad struggling with his first iPad and my 6 yr old nephew (who was 2 at the time) went over and showed him how to turn it on and swiped it and showed him where his kiddie apps were on my mom’s iPad. I almost died because my dad was in the dark and was mumbling under his breath about not knowing why my mom did not tell him the code and how he she had too much stuff on it and how he was supposed to find anything on it.

Last night the interaction between my parents about technology and the two of the trying to communicate why something was not working was even funnier. He wasn’t understanding why she could not get her printer and computer working correctly…he was used to his IT people these things at work so he had no concept of it himself and she was getting frustrated. Then I fixed it and he was pulling apart things and she was about to knock him out and he was oblivious as usual, LOL. This is his nature, he doesn’t really do it on purpose he just kinda expects this to happen sometimes and it does because he has a wonderful family or team behind him but that doesn’t mean we don’t wanna pluck him upside the head sometimes.

Then since his retirement he got a new email address. He is so used to being in the thick of things with his work email that he would get hundreds of emails per day. So he thought his email was broken when he did not get one for over 24 hours. I laughed after testing it for him twice. I said um old man…it’s a new email that no one has…not even spammers, be glad, you just do not have any email.

The thing that topped it all was hangin with my grandmother this week. She is always able to put some great laughs in my memory banks to hold on for days/ years to come. That woman never ceases to amaze me in what she will say or do. She is always genuinely amazed by what technology can do. She is always in awe of what I do and how old I am, lol. I love telling my grandmother things, it makes me feel like a child showing my parents my macaroni art. She has M.S. and so her memory tends to come in and out at times. She’s a feisty 72 years young and loves fashion, God, music, and a good thriller movie. She is also very adventurous. But she loves to learn, even though as she gets older and with M.S. she forgets a lot. So while we visited her this week she asked me why i kept taking a picture of myself every time I picked up my phone. She sad surely I did not teach you to be that self absorbed. I laughed so hard I almost fell over in my chair. I said no grandma you did not, I have a facelock on my phone. She looked at me with her head cocked to the side and said, “a what now?” I explained that it was a facial recognition. Then I remembered who I was talking to and said It my phone recognizes my face just like a code you can type in and unlocks it so I can use it. This makes it harder for someone if they steal it.

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Then every time I did it after I explained it she laughed! She said why does technology have to be so complicated? I said because some thieves won’t stay DUMB. LOL! And because as humans we always want something to be better and closer to a more real experience…In other words we get lazier!

Exercise and MG

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So there does not seem to be a lot of information regarding exercise and MG. Every plan I see seems to treat MG patients as if they are invalids. Perhaps this is because of the small percentage of those who get the disorder are generally males and they are 50 or older. This means they probably are close to retirement and may not be as active. But in this day in age that is not an accurate assumption.

I work in the wellness industry and though I may be seeing a skewed view there are many healthy and active 50 years old that running, swimming, biking, skiing, and doing adventurous things. They are staying in the work force longer due to the economy and they are able to adapt to many conditions and injuries that were unheard of decades ago due to technology and medical advancements.

So then my question is why is it when I look up MG and exercise do they pretend that is nearly impossible. If it well controlled I am able to bike, teach my fitness classes (which is a combination of cardio and weight lifting, kickboxing, or pilates), and even jog. I understand that those who are unstable are a fall risk, but then this when they should be in physical therapy and finding a treatment plan (a combination of medication and therapy) that will work so that they can become stronger. Telling someone that they should do minimal exercise is ridiculous. Moreover, I understand telling people telling them to do what they think their body can handle is acceptable; however, when you are dealing with MG we are still learning what our bodies can handle and what the safe medium is. So with that note we are hoping that there are going to be professionals out there with more insight than WE have. We should not be the expert. We should be able to be the expert on how our bodies feel but not the expert on what to do with the body.

Granted I am the exception in terms of exercise because it is my profession; however, it is still out of my scope when it relates to MG and exercise, I still refer to the professionals here. I want a doctor who both specializes in MG and understands physical therapy but will not speak down to me as this my field. Is that too much to ask? I do not want to be a know it all, just a person who can stay fit, continue to get some gains, and help others who were/ are healthy and have MG find their way in this trying time. We as MGers are on a ton of medications that cause weight gain and the only way to help maintain or lose weight is to try and exercise and eat right. This also helps reduce your anxiety giving you an outlet. Exercise has been proven to reduce stress/.anxiety for up to 24 hours. I NEED this in my life. How about you?